Buying
Slim Metrix Refund Policy: Returns, Addresses and Refund Timing
Slim Metrix refunds follow the sales page's policy: ask within 60 days of purchase, contact support with your order number and purchase email, return the containers (even empty) by tracked mail at your own cost, and expect the refund about 3 to 5 business days after approval. Mail only to the return address support confirms in writing.
Written by the Slim Metrix editorial teamUpdated
The policy
How does the Slim Metrix refund policy work?
You can ask for a refund within 60 days of purchase. You return the containers, pay the return postage, and the refund posts after the return is approved (Slim Metrix sales page).
The rules come from two places: the refund policy on the brand's sales page, where BuyGoods runs the checkout, and the seller brief we work from. The table shows each term and its source.
| Term | What it says | Source |
|---|---|---|
| Window | 60 days from purchase | Sales page and brief |
| How to ask | BuyGoods order support or the contact team, with order number and purchase email | Sales page |
| What to return | The containers, even empty | Sales page |
| Return postage | Paid by the buyer; use tracking | Sales page and brief |
| Return address | 19655 E 35th Dr #100, Aurora, CO 80011, USA (sales page) or 437 Madison Avenue, Floor 24, New York, NY 10022, USA (brief) | The two differ |
| Refund timing | Usually 3 to 5 business days after approval | Sales page |
| Card posting | 5 to 10 more days to show on your card | Brief |
| Refusals | Possible for repeated refund abuse | Sales page |
Get ready
What do you need before asking for a Slim Metrix refund?
Your order ID, your purchase email and every bottle. Tap the numbers to see what the bottle and seal show.
- White cap
A plain white screw cap. No seal or lot text shows in the supplied images; do not use a bottle with a broken seal.
- Leaf logo
A green leaf with a silver swoosh over the words SLIM METRIX.
- Dietary supplement
The front calls it a dietary supplement. It is not a drug and FDA did not approve it.
- 30 capsules
30 capsules per bottle: 30 days at 1 a day.
- Purple capsules
The capsule shell is hypromellose, a plant-based (vegetable) capsule, per the label.
- 60-day seal
A brand seal. The written terms: 60 days, contact support first, return the containers, buyer pays postage.
- 1 capsule daily
Matches the label: adults take one (1) capsule daily.
- Morning
"Preferably in the morning." The sales page adds: with or without food.
- "& more"
The tile names five ingredients. The "more" is alpha-lipoic acid, milk thistle, cayenne, ginseng and banaba.
- The order email, with the order ID and purchase date.
- All the containers, opened, unopened or empty.
- Your full name and the email you bought with, to write on a note in the box.
- A tracked shipping service, and money for postage.
Step by step
How do you request a Slim Metrix refund?
Contact support first and ship second. Sending a box with no warning to an address you guessed is the most common way a return goes missing.
Contact support
Email [email protected] or call the order desk at +1 (281) 878-2829. Give your order ID and purchase email, and say you want a refund.
Get the address in writing
Ask support to email the return address. Do not rely on an address from an old page or a forum.
Pack and ship
Put every container in one box with a note: full name, email and order ID. Use tracking and keep the receipt.
Follow up
Once tracking shows delivery, email support with the tracking number and ask them to confirm the return was credited.
Where to mail
Where do you send a Slim Metrix return?
Send it only to the address support gives you in writing. Two addresses exist in the sources we have, and they are not the same.
The sales page's refund policy names a BuyGoods fulfillment center at 19655 E 35th Dr #100, Aurora, CO 80011, USA (Slim Metrix sales page). Our seller brief lists 437 Madison Avenue, Floor 24, New York, NY 10022, USA. Only one will be right for your order.
A box sent to the wrong place may never be credited, and you paid the postage. Wait for the written answer.
Timing
How long does a Slim Metrix refund take?
Usually a few business days after approval, then up to about ten more for your card to show it.
- Day you ask
Support replies with the return address. No reply time is published.
- Return in transit
Depends on the carrier you choose. Tracking shows when it lands.
- Return credited
The fulfillment team logs the containers against your order.
- 3 to 5 business days
The sales page says approved refunds usually post in this time (Slim Metrix sales page).
- 5 to 10 more days
Our brief says the refund can take this long to appear on your card statement.
At a glance
Slim Metrix refund numbers to remember
Limits
When can a Slim Metrix refund be refused?
The sales page names one reason outright: repeated refund abuse. Other limits come from the terms themselves.
After day 60
The window counts from purchase. No longer guarantee is printed.
Repeat refund requests
The policy allows refusal for repeated abuse. A first request in good faith is not that.
Lost or thrown-out bottles
The policy asks for the containers. If one is gone, tell support before you ship and ask how they will handle it.
Shipping costs
The buyer pays return shipping. Do not expect that cost back.
The day-by-day view of the window is on the money-back guarantee page.
If it stalls
What if your Slim Metrix refund does not arrive?
Write to support again with your order ID, tracking number and the date tracking showed delivery. Keep every reply in one email thread.
BuyGoods order support at lookup.buygoods.com can also look up orders placed through the sales page, which lists its own line, +1 (855) 482-1597. If support stops answering, your card issuer can explain your options. Our website inbox, [email protected], cannot see orders. All contacts are on the contact page, and delivery questions are covered on the shipping page.
FAQ
Slim Metrix refund policy FAQ
How do I return Slim Metrix for a refund?
Contact support first with your order ID and purchase email, then ship every container, even empty ones, to the address support confirms in writing. Use a tracked service. The buyer pays return postage under the sales page's policy, and the refund follows once the return is credited.
What address do I mail Slim Metrix returns to?
Use only the address support gives you in writing. The sales page's policy names a BuyGoods fulfillment center in Aurora, Colorado, while our brief lists a New York address. Because they differ, ask before you ship rather than picking one yourself.
How long until a Slim Metrix refund shows on my card?
The sales page says approved refunds usually post in 3 to 5 business days. Our brief adds that the money can take another 5 to 10 days to appear on a card statement. The clock starts once your return is credited, not when you mail it.
Can I return opened Slim Metrix bottles?
Yes. The policy asks for the containers even when they are empty, so opened bottles are expected. Keep every bottle from your order until the refund lands, and include them all in the same tracked box.
Does Slim Metrix refund the shipping cost?
Return shipping is paid by the buyer under the sales page's policy, so plan on covering that cost yourself. Choose a service with tracking. The policy does not say anything about refunding return postage.
Why would a Slim Metrix refund be denied?
The sales page says refunds can be refused for repeated refund abuse. A request after the 60-day window is also outside the terms. If a container is missing, tell support before you ship so the question is settled in writing.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . See our editorial standards and how we check reviews. This website is run by Slimmetrixfit, a licensed U.S. retail desk for Slim Metrix, not by the manufacturer. Orders are processed by BuyGoods on the brand's sales page. Buying through our order links earns us a commission.
Keep reading
More about Slim Metrix
Money-back guarantee
The 60-day money-back window in plain words: when it starts, what to send back and who pays postage.
Read moreShipping
What the Slim Metrix sales page says about shipping, how tracking works, and who pays postage when you send bottles back.
Read more
Contact
Every Slim Metrix phone number, email and address, where each comes from, and which to use.
Read moreLicensed U.S. retail desk for Slim Metrix
Ready to try Slim Metrix?
One capsule each morning, 30 days per bottle. Pick 2, 3 or 6 bottles; the money-back window is 60 days from purchase.
- BuyGoods checkout
- 60-day money-back window
- Order support: +1 (281) 878-2829
