Support
Contact Slim Metrix: Which Number, Email or Address to Use
For tracking and refunds, call the Slim Metrix order desk at +1 (281) 878-2829 (from our brief) or email [email protected], the address that matches on both the brief and the sales page. The sales page lists a different phone, +1 (855) 482-1597. For website questions, email [email protected]. Never mail a return until support confirms the address in writing.
Written by the Slim Metrix editorial teamUpdated
Fast answer
How do you contact Slim Metrix support?
Email [email protected] or call the order desk at +1 (281) 878-2829. Have your order ID ready.
The email is the safest first step. It is the one contact that appears on both our seller brief and the brand's sales page, and it gives you a written record (Slim Metrix sales page). Phone works well for quick tracking questions.
Slimmetrixfit runs this website as a licensed U.S. retail desk for Slim Metrix. We are not the manufacturer, and orders are processed by BuyGoods on the brand's sales page.
All contacts
Which Slim Metrix contact should you use?
Four routes, each for a different job.
Order desk (from our brief)
+1 (281) 878-2829
[email protected]
Tracking, changes and refunds; have your order ID ready. The sales page itself lists +1 (855) 482-1597 and BuyGoods order support at lookup.buygoods.com. The email address matches on both.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
300 Park Avenue, Floor 17
New York, NY 10022
Mail only. No walk-in sales.
Returns address (from our brief)
437 Madison Avenue, Floor 24
New York, NY 10022
Contact support before you mail anything and get the return address in writing. The sales page's refund policy names a BuyGoods fulfillment center in Aurora, Colorado, not this address.
The order buttons open the brand's sales page, where BuyGoods runs the checkout. For an order already placed, BuyGoods order support (lookup.buygoods.com) and the sales page's line, +1 (855) 482-1597, can also find it. The sales page's refund policy sends returned bottles to 19655 E 35th Dr #100, Aurora, CO 80011; our brief lists the New York returns address above. Mail to the address support confirms in writing.
Sources
Why are there two Slim Metrix phone numbers?
Because two sources list different lines. Our seller brief gives +1 (281) 878-2829 for the order desk. The sales page shows +1 (855) 482-1597 (Slim Metrix sales page). We list both and say where each comes from.
| Contact | Detail | Source | Best for |
|---|---|---|---|
| Order support phone | +1 (281) 878-2829 | Seller brief | Tracking, changes, refunds |
| Sales page phone | +1 (855) 482-1597 | Sales page | Orders placed on the sales page |
| Sales email | [email protected] | Brief and sales page | Anything about an order, in writing |
| BuyGoods order support | lookup.buygoods.com | Sales page | Looking up a BuyGoods order |
| Website email | [email protected] | This site | Pages, typos, privacy, press |
| Office | 300 Park Avenue, Floor 17, New York, NY 10022, USA | Seller brief | Mail only |
| Returns, brief | 437 Madison Avenue, Floor 24, New York, NY 10022, USA | Seller brief | Only if support confirms it |
| Returns, sales page | 19655 E 35th Dr #100, Aurora, CO 80011, USA | Sales page refund policy | Only if support confirms it |
Before you call
What should you have ready when you contact Slim Metrix?
Your order ID and the email you bought with. Those two details let support find you in seconds.
Order email
It holds the order ID, the pack you chose and the purchase date.
Bottle details
Check the base of the bottle for a lot number and best-by date. None shows in the supplied images, so read your own bottle.
A clear ask
Tracking, an address change or a refund. One request per message gets a faster answer.
Our seller reference codes, lot SLI-26/SL-2954 and CoA SLI-2954-26-SL, are reference numbers, not lab proof. See batch verify for what to ask about them.
Mailing
Which Slim Metrix address should you mail a return to?
Only the one support confirms in writing. Our brief lists 437 Madison Avenue, Floor 24, New York, NY 10022, USA, while the sales page's refund policy points to a BuyGoods fulfillment center at 19655 E 35th Dr #100, Aurora, CO 80011, USA.
You pay the return postage, so a box sent to the wrong place costs you twice. Wait for an email naming the address.
Full return steps are on the refund policy page.
Try Slim Metrix, 1 capsule a day2, 3 or 6 bottles · BuyGoods checkout · 60-day money-back window
Order nowHealth questions
Should you call the Slim Metrix order desk or your doctor?
Order questions go to support. Health questions go to your doctor. Five questions help you tell which.
Support can track a box. It cannot tell you whether Slim Metrix is safe with your medicines. If you take a diabetes medicine, a blood thinner or levothyroxine, ask your doctor or pharmacist before you start (NCCIH, Using supplements wisely).
This website
What can the Slimmetrixfit website inbox help with?
Questions about the pages themselves. Write to [email protected], answered Mon-Fri 9:00am-5:00pm ET.
- A typo, a broken link or a fact you think is wrong.
- Privacy questions about this site.
- Press requests and review submissions with order details.
This inbox cannot see orders, so send order questions to the sales email instead. How we check facts is explained in our editorial standards.
Response times
How fast does Slim Metrix support reply?
Neither the sales page nor our brief promises a response time. If a few business days pass with no answer, try the other channel and keep everything in writing. For refunds, start well before day 60 so a slow reply never costs you the window.
FAQ
Contacting Slim Metrix: FAQ
What is the Slim Metrix customer service number?
Our seller brief lists the order desk at +1 (281) 878-2829 for tracking and refunds. The brand's sales page shows a different line, +1 (855) 482-1597. Both are listed with their source. If you want a written record, email [email protected] instead.
What is the Slim Metrix support email?
The support email is [email protected]. It appears on both our seller brief and the brand's sales page, which makes it the most consistent contact we have. Include your order ID and purchase email in the first message.
How can I follow my Slim Metrix order?
Start with the order email, which carries your tracking details, per our brief. If it is missing, email [email protected] or call +1 (281) 878-2829 with your order ID. BuyGoods order support at lookup.buygoods.com can also look up orders placed through the sales page.
Is there a Slim Metrix office I can visit?
No walk-in sales are offered. Our brief lists an office at 300 Park Avenue, Floor 17, New York, NY 10022, USA for mail only. Returns go only to the address support confirms in writing, since the brief and the sales page name different return addresses.
Can the Slim Metrix website team see my order?
No. The website inbox at [email protected] handles pages, typos, privacy and press, and it has no access to orders. For anything about a purchase you have made, contact the order desk or the sales email.
Where do I report a Slim Metrix side effect?
Stop taking it and contact your doctor first. Support can help with a refund, but it cannot give medical advice. You can also report a reaction to FDA's Safety Reporting Portal. Dark urine, yellow skin or eyes, or belly pain needs prompt care.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales page and linked public health sources.
Last updated . See our editorial standards and how we check reviews. This website is run by Slimmetrixfit, a licensed U.S. retail desk for Slim Metrix, not by the manufacturer. Orders are processed by BuyGoods on the brand's sales page. Buying through our order links earns us a commission.
Keep reading
More about Slim Metrix
Refund policy
Refund steps, the two return addresses, who pays postage and how long money takes to reach your card.
Read more
Shipping
What the Slim Metrix sales page says about shipping, how tracking works, and who pays postage when you send bottles back.
Read more
FAQ
Forty-two short answers on the capsule, its ingredients, safety, prices, shipping and refunds.
Read moreLicensed U.S. retail desk for Slim Metrix
Ready to try Slim Metrix?
One capsule each morning, 30 days per bottle. Pick 2, 3 or 6 bottles; the money-back window is 60 days from purchase.
- BuyGoods checkout
- 60-day money-back window
- Order support: +1 (281) 878-2829