Guarantee and refund
60 Days, 5 Steps: How the Slim Metrix Money-Back Guarantee Works
Slim Metrix has a 60-day money-back window that counts from the purchase date. To use it, contact support with your order ID, send back the containers (even empty) by tracked mail, and pay the return postage yourself. Approved refunds usually post in 3 to 5 business days. No longer window is published.
Written by the Slim Metrix editorial team · Medically reviewed by Dr. Alexis David, MD, PhysicianReviewed · Updated · 7 min read
At a glance
Key facts
- The window is 60 days from the purchase date, not the delivery date.
- Contact support first, then ship. Mail only to the return address support confirms in writing.
- The policy asks for the containers back, even empty.
- The buyer pays return postage. Use a tracked service and keep the receipt.
- Approved refunds usually post in 3 to 5 business days; the seller brief adds 5 to 10 days to show on a card.
- A refund can be refused for repeated refund abuse. A first honest request is not that.
- No 90-day, 180-day or lifetime option is published anywhere we checked.
Slim Metrix, 60-day windowRead the guarantee terms on the order page too, because the sales page is the source that counts.
See today's price and guaranteeSlimmetrixfit earns money when you order through its links; that does not change the price you pay.
The clock
When does the 60-day Slim Metrix guarantee start?
It starts on the day you buy. The sales page prints a 60-day guarantee and nothing longer. Delivery days come out of your 60, and the sales page prints no delivery time, so we cannot tell you how many days shipping will take.
That makes the order email your most useful paper. It holds the order ID and the purchase date. Save it the day you order. When the box arrives, write that date on the email or on a calendar too.
A simple plan fits the window. Take one capsule each morning for about six weeks, then decide. Six weeks is 42 days, which leaves 18 days for replies, postage and any back-and-forth with support.
How to claim
How do you claim a Slim Metrix refund in 5 steps?
Go in this order. Skipping the first step is the usual way a return goes missing.
- Find your order ID. It is in the order email, along with the purchase date and the email address you used.
- Contact support. Call the order desk at +1 (281) 878-2829 or email [email protected]. Say you want a refund and give the order ID.
- Get the address in writing. Two return addresses appear in our sources, so mail only to the one support confirms by email.
- Ship with tracking. Put every container in one box with your full name, email and order ID. Keep the tracking number.
- Watch for the refund. Once the return is credited, it usually posts in 3 to 5 business days. Write to support again if it stalls.
BuyGoods order support at lookup.buygoods.com can also look up an order placed through the sales page. This website's own inbox cannot see orders.
The terms
What does the guarantee cost you, and what are the limits?
| Term | What it says |
|---|---|
| Length | 60 days from the purchase date |
| First step | Contact support with your order number and purchase email |
| What goes back | The containers, even empty |
| Return postage | Paid by the buyer; use tracking |
| Refund timing | Usually 3 to 5 business days after approval (sales page), then 5 to 10 days to show on a card (brief) |
| Possible refusal | Repeated refund abuse, per the sales page |
| Longer windows | Not published |
The costs are real but small and clear. You pay postage. You keep every bottle until the refund lands, even the empty ones. And you lose the right to a refund after day 60. No reply time is published for support, so start early.
The money-back seal on the brand graphics is a picture. We do not read it as "no questions asked", because the written policy has conditions.
Pack size
Which pack fits inside the 60-day window?
Only the smallest pack lines up. One capsule a day makes each bottle last 30 days.
| Pack | Price | Days of capsules | Days past day 60 |
|---|---|---|---|
| 2 bottles | $158 | 60 | 0 |
| 3 bottles | $207 | 90 | 30 |
| 6 bottles | $294 | 180 | 120 |
With 6 bottles, two thirds of the supply is still on your shelf when the window closes. That is not a reason to avoid the big pack. It is a reason to buy it only when you already know you will keep going.
Contacts
Which number, email and address should you use?
Our sources do not fully agree, so we list each with its origin. The seller brief gives +1 (281) 878-2829 for the order desk. The sales page lists a different line, +1 (855) 482-1597. The email [email protected] appears in both.
The return address is the sharper problem. The sales page's refund policy names a BuyGoods fulfillment center in Aurora, Colorado. The seller brief lists 437 Madison Avenue, Floor 24, New York, NY 10022. Only one will be right for your order. A box sent to the wrong place can cost you twice, since you paid the postage.
Wait for an email that names the address. Keep every reply in one thread.
Can you cancel an order instead? A separate cancellation process is not published. The order desk handles tracking, changes and refunds, so call or email it with your order ID.
Perspective
Does a money-back guarantee mean Slim Metrix works?
No. A guarantee protects your money. It says nothing about results. No trial of the formula has been published, and the FTC says health claims need human trials of the same dose and formula (FTC, Health Products Guidance).
So use the 60 days as a fair test and not as proof. Weigh in once a week at the same time. Note appetite, energy, sleep and any stomach upset. Change one habit at a time, so you can tell what helped. If you see little by your decision day, use the window.
Many refunds start with a reason you could have known on day one, such as a medicine that clashes with an ingredient. Read the safety lines in our side effects guide first, and ask your doctor if you take regular medicine.
FAQ
Frequently asked questions
How long is the Slim Metrix money-back guarantee?
It is 60 days from the purchase date. The sales page prints a 60-day guarantee and nothing longer, so plan to contact support before day 60. Count from the day you ordered, not the day the box arrived.
Do I have to send back empty Slim Metrix bottles?
Yes. The refund policy on the sales page asks you to return the containers, even empty ones. Keep every bottle until the refund reaches your card, and pack them all in one tracked parcel.
Who pays return shipping on a Slim Metrix refund?
You do. The sales page's policy says the buyer pays return shipping and should use a service with tracking. Keep the postage receipt and tracking number as proof the parcel arrived.
How long does a Slim Metrix refund take?
The sales page says approved refunds usually post in 3 to 5 business days. The seller brief adds that the money can take another 5 to 10 days to show on a card statement.
Does Slim Metrix offer a 90-day or lifetime guarantee?
No. The sales page shows a 60-day money-back guarantee and no longer option. Treat any ad that promises 90 days, 180 days or a lifetime refund as a red flag.
Where do I mail a Slim Metrix return?
Only to the address support confirms in writing. The sales page names a BuyGoods center in Aurora, Colorado, while the seller brief lists a New York address. Because they differ, ask before you ship.
Bottom line
Our view
A 60-day written window is a fair, ordinary promise. It is not generous, since you pay postage and send the bottles back, but it is clear. We like that it is written down and that no longer promise is made.
The practical risk is time, not money. Slow shipping, a slow reply or a mismatched return address can eat the last days. So treat day 45 as your decision day and day 55 as your hard stop. Reach support with your order ID before you mail anything.
This is a refund promise, not a health promise. Ask your doctor before you start if you are pregnant, breastfeeding, under 18, on diabetes medicine, cyclosporine, a blood thinner or levothyroxine, or if you have had liver trouble. More detail sits on our guarantee page and refund policy page.
Slim Metrix is a dietary supplement. It is not FDA approved, and no supplement is. These statements have not been evaluated by the Food and Drug Administration, and the product is not intended to diagnose, treat, cure or prevent any disease. Ask your own doctor about any medical question.
Last updated October 29, 2026. Written by the Slim Metrix editorial team. Medically reviewed by Dr. Alexis David, MD, Physician on October 16, 2026.
Order with a day-55 reminderIf you try it, put the order date and day 55 on your calendar before the first capsule.
See today's price and guaranteeSlimmetrixfit earns money when you order through its links; that does not change the price you pay.